WhatsApp Business Use and Compliance
To ensure transparent and compliant communication via the WhatsApp Business API:
PurposeB2B notifications and two-way support for customers and qualified prospects of Goyave Consulting / Goyave Solutions.
Lawful useInformational and service messages only: project updates, appointment reminders, incident notices, surveys, and support replies. No prohibited content or activities.
Clear identityThe message header and profile display Goyave Consulting / Goyave Solutions and contact details.
Opt-inPrior, explicit opt-in collected via website forms, email confirmations, contract clauses, or QR codes. Records are retained.
ControlRecipients can opt out at any time by replying STOP. Help via HELP. Requests are honored without delay.
Templates & windowsOnly approved templates for notifications. Customer-care messages respect applicable service windows.
Data handlingMinimal data processed. No sale of personal data. Access restricted. Retention limited to stated purposes.
PoliciesWe follow WhatsApp Business Policy and Commerce Policy, and applicable laws.
Legal Notice
Who we areThis website and the WhatsApp Business communications are operated by Jérôme FENYO under the trade names "Goyave Consulting" and "Goyave Solutions".
Contactjerome.fenyo@goyave-consulting.com
(Note: As an independent consultant, "Goyave Consulting" is the registered trademark used for professional services.)
Privacy Policy
Who we areThis website and the WhatsApp Business communications are operated by Jérôme FENYO under the trade names "Goyave Consulting" and "Goyave Solutions".
ScopeWebsite, B2B email, and WhatsApp Business messaging.
Data we processIdentity and contact data, professional data (role, company), communication metadata, and service context. No intentional collection of consumer data or special categories.
Purposes & legal basesProvide information and services, respond to requests, send opted-in notifications, maintain security. Legal bases: consent (opt-in and cookies where required), contract, and legitimate interests balanced with your rights.
RetentionMinimal and proportionate. Kept only as long as necessary for stated purposes or legal obligations.
SharingLimited to service providers acting as processors (hosting, analytics where applicable, messaging orchestration) and to WhatsApp as a communication platform. No sale of personal data.
International transfersWhere transfers occur, appropriate safeguards apply (e.g., Standard Contractual Clauses) alongside technical and organizational measures.
Your rightsAccess, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Exercise rights via email.
CookiesOnly strictly necessary cookies by default. Any non-essential cookies would require prior consent and be disclosed before activation.
Terms of Use
B2B OnlyBusiness-to-business services only. No consumer offerings.
DisclaimerContent is provided "as is" for information. No legal, financial, or other regulated advice.
Prohibited usesInclude unlawful, harmful, or infringing activities and any abuse of messaging channels.
Intellectual PropertyTrademarks and logos remain the property of their respective owners.
UpdatesWe may update these Terms and this website without prior notice. Continued use implies acceptance.
Contactjerome.fenyo@goyave-consulting.com