WhatsApp Business use and compliance
To ensure transparent and compliant communication via the WhatsApp Business API:
B2B notifications and two-way support for customers and qualified prospects of Goyave Consulting / Goyave Solutions.
Informational and service messages only: project updates, appointment reminders, incident notices, surveys, and support replies. No prohibited content or activities.
The message header and profile display Goyave Consulting / Goyave Solutions and contact details.
Prior, explicit opt-in collected via website forms, email confirmations, contract clauses, or QR codes. Records are retained.
Recipients can opt out at any time by replying STOP. Help via HELP. Requests are honored without delay.
Only approved templates for notifications. Customer-care messages respect applicable service windows.
Minimal data processed. No sale of personal data. Access restricted. Retention limited to stated purposes.
We follow WhatsApp Business Policy and Commerce Policy, and applicable laws.
Legal notice
This website and the WhatsApp Business communications are operated by Jérôme FENYO under the trade names "Goyave Consulting" and "Goyave Solutions".
(Note: As an independent consultant, "Goyave Consulting" is the registered trademark used for professional services.)
Privacy policy
This website and the WhatsApp Business communications are operated by Jérôme FENYO under the trade names "Goyave Consulting" and "Goyave Solutions".
Website, B2B email, and WhatsApp Business messaging.
Identity and contact data, professional data (role, company), communication metadata, and service context. No intentional collection of consumer data or special categories.
Provide information and services, respond to requests, send opted-in notifications, maintain security. Legal bases: consent (opt-in and cookies where required), contract, and legitimate interests balanced with your rights.
Minimal and proportionate. Kept only as long as necessary for stated purposes or legal obligations.
Limited to service providers acting as processors (hosting, analytics where applicable, messaging orchestration) and to WhatsApp as a communication platform. No sale of personal data.
Where transfers occur, appropriate safeguards apply (e.g., Standard Contractual Clauses) alongside technical and organizational measures.
Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Exercise rights via email.
Only strictly necessary cookies by default. Any non-essential cookies would require prior consent and be disclosed before activation.
Terms of use
Business-to-business services only. No consumer offerings.
Content is provided "as is" for information. No legal, financial, or other regulated advice.
Include unlawful, harmful, or infringing activities and any abuse of messaging channels.
Trademarks and logos remain the property of their respective owners.
We may update these Terms and this website without prior notice. Continued use implies acceptance.